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Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.
I am sorry to hear that you are having trouble login to your Gmail account. I know that can be frustrating. Hopefully, we can get this resolved quickly.
May I know if you receive any error message while login to your email account?
Please do follow the steps in the below link to reset the password ***** your Gmail account.
If you are unable to reset the password ***** your email account using the steps in the above link, I suggest you to submit the form using the below link to recover the Gmail account. Google team will get back to you regarding the account recovery.
Let me go ahead and remotely access your computer to fix this issue for you. You can see each and every step that I perform and you can disconnect me at any time. May I go ahead?
May I know if you are using Windows computer or a MAC computer?
Please click on the below link and scroll down and click on I Agree button. A file by name Elsinore.ScreenConnect.Client will be downloaded. Double click on that file to run it.
Okay, let me provide you an alternate steps. Please perform the same in your computer.
Please click on the link below and once you click on it, a new page will be opened. Click on DOWNLOAD button. A file called "ZA_Connect " or JOINMAC will be downloaded. Select RUN or OPEN if prompted and if not prompted then double click the ZA_Connect file in your downloads folder to run it. And then click on YES or OK or JOIN when prompted.
Please click on YES or OK or JOIN when prompted.
May I know if you have performed the above mentioned step in your computer or any other device?
Please perform the steps in your computer.
I am able to view the screen. Please allow me a moment.
The issue has been fixed. Thank you for contacting us. Feel free to contact us for further assistance. Have a great day.