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Anikesh G
Anikesh G,
Category: Computer
Satisfied Customers: 145
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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I've just set up a new gmail email account and wish to

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hi, I've just set up a new gmail email account and wish to transfer all emails from my sky email account. I've gone through settings/accounts and import/add an email account/treat as a alias and now it's asking for email address, password ***** pop server details. Address and password ***** correct, but I don't know why the server details aren't acceptable.
JA: Are you logged into your Gmail account on any other devices?
Customer: no, just on my computer
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: not sure, but I can access my sky email no problem
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no, it's just the server problem. keeps saying it doesn't recognise the pop.tools.sky.com , port 995

Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

Are you getting any error messages?

Customer: replied 8 days ago.
It just says - Gmail couldn't identify your POP server

What server details are you using?

Customer: replied 8 days ago.
pop.tools.sky.com Port 995
Customer: replied 8 days ago.
Pop.tools.sky.com port 995

These are correct server details but your password ***** be incorrect. Can you please reset your password ***** the below link:

Link - https://accounts.google.com/signin/recovery

Customer: replied 8 days ago.
This is the sky account I suppose?
Customer: replied 8 days ago.
It says it can't find my sky account!

Have you tried the link to reset your password?

Customer: replied 8 days ago.
I've tried the link. It says Couldnt find your google account. Do I need a different link for a sky account?

Please use this link to reset your sky account?

Customer: replied 8 days ago.
As I said, it can't find my sky account on the link you gave me
Customer: replied 8 days ago.
Just tried entering new password ***** the Gmail transfer form. Wont accept it! Do I need to wait for a while do you think?
Customer: replied 8 days ago.
Tried 3 times using new password. Getting nowhere!
Customer: replied 8 days ago.
Hello, are you still there?
Customer: replied 8 days ago.
Hi, i'm not getting any replies from you. Has something happened ?
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