How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Joseph Newman Your Own Question
Joseph Newman
Joseph Newman,
Category: Computer
Satisfied Customers: 2018
Experience:  Lead Technician at Maryville City Schools
107060210
Type Your Computer Question Here...
Joseph Newman is online now

I have just renewed my subscription of £79.99 on my old

This answer was rated:

I have just renewed my subscription of £79.99 on my old laptop but it has now broken down could I transfer it to my new laotop
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: just checking
JA: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: it is a HP Pavilion 14-ce0525
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no

Hello, my name is ***** ***** I'm happy to help you with your question today.

Joseph Newman and 5 other Computer Specialists are ready to help you
Customer: replied 2 day ago.
I've tried to install it but it told me it had already been used and it is a HP Pavilion 14 ce0525 laptop

Have you tried going to account.microsoft.com and log in there?