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To answer your question ->
Seems like a disconnect in the server of your emails, best way to resolve that is to remove the email account from that device, and then Add that email back. Once that is done, the connection to the mail server will be established a new sync will take place.
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Thank you for requesting secure remote assistance. To get connected, first follow this On your Computer - download the Free Version of TeamViewer quick support app from the link below.
Next, open the downloaded file and install it.
Once you have Teamviewer open it will display Your ID numbers with a password ***** it on the screen. Share that with me. Thanks
For Mac use this - https://www.teamviewer.com/en/download/mac-os/
What exactly is the issue with your email?
I am waiting for you to tell me - what exactly is the issue?
On your phone go to settings, then passwords and accounts, then tap on that email account and then tap remove account, then restart your phone then tap add account under settings
Blocked? but you were able to sign in on the computer?
I see, that means an incorrect password ***** entered too many times and this flags a potential hack therefore the server blocks access to the email for 24 hours. I suggest waiting 24 hours before attempting on the computer.
Yes, you have to wait 24 hours for the block to be removed
Do not fill out another reset form as that will trigger another 24 hours
Great, thanks for the update