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May I know what troubleshooting have you done?
we can only remote on the computer.
Whats make the model of your phone?
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Click this link for the manual
Click this link https://nasupport.alcatelmobile.com/hc/en-us/articles/360007033453-Alcatel-1-User-Manual
Your using alcatel 3L?
Okay, download this manual https://www.techbone.net/alcatel/3l/user-manual
Keep safe thank you