Ask a Computer Question, Get an Answer ASAP!
Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.
I am sorry to hear that you are having trouble login to your Microsoft account. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please use the link below to reset the password ***** your Email account. And try to login using a new password.
If the account is not recovered using the above steps, I suggest you to submit the form using the below link to recover the Email account.
May I know if you have submitted the form using the above link?
May I know if you have your computer next to you? So that, I can go ahead and access your computer and help you to fix the issue.
Let me provide you the steps to allow me to access your computer. Please perform the same in your computer.
Please open the below link in a browser in your computer and enter the session ID as 559-635-311 and click on Join session.https://join.zoho.in/
Once you click on it, a new page will be opened. Click on DOWNLOAD button. A file called "ZA_Connect " or JOINMAC will be downloaded. Select RUN or OPEN if prompted and if not prompted then double click the ZA_Connect file in your downloads folder to run it. And then click on YES or OK or JOIN when prompted.
Thank you for your patience. As discussed, please do use the below numbers to get connected with Microsoft customer service. Thank you for contacting us. Feel free to contact us for further assistance. Have a great day.