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Anikesh G
Anikesh G,
Category: Computer
Satisfied Customers: 239
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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I'm trying to delete a driver but it won't let me uninstall

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I'm trying to delete a driver but it won't let me uninstall it, even after I've removed it from Device Manager it still is there in Apps and won't let me uninstall it as it says it is 'running'
JA: What's the brand, model, and Operating System (OS) of your computer?
Customer: HP Envy Windows 10
JA: What have you tried so far with your computer?
Customer: Uninstalling the driver in Device Manger, restarting, HP Customer support (who have been useless), https://www.techspot.com/community/topics/usb-drive-or-flash-problems-how-to-cleanup-and-remove-old-usb-storage-drivers.145884/ and this: https://windowsforum.com/threads/setup-has-detected-that-xxx-usb-display-is-currently-running.249607/
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: The second link (about USB XXX) is what I'm trying to delete

Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

Customer: replied 11 days ago.
Thank you!
I've been on the phone to HP for 3 hours and it hasn't been resolved so hoping you can help!
Customer: replied 11 days ago.
Hello?
Are you able to connect remotely and assist?

Thanks for requesting a remote session.

Your remote request is open to all the experts now, someone soon will take your system on remote and will fix it for you

Customer: replied 11 days ago.
Will I be reconnected or do I start a new caht?

A remote expert will connect with you here, please wait until the right expert messages you here.

Customer: replied 11 days ago.
I need to leave the house, could you please cancel the remote assistance request?
There is no option to do so on my side.

The remote assistance will be open for you, just message us here once you are back.

Customer: replied 11 days ago.
it cannot be refunded?

Please connect with our billing team for any account-related queries.

Link to connect with the support team - http://www.justanswer.com/help

Customer: replied 11 days ago.
OK I'll message again when I'm back and hopefully another technician can pick it up?

Yes, that would be awesome.

Anikesh G,
Category: Computer
Satisfied Customers: 239
Experience: SAP Customer Relationship Management Consultant at Wipro Technologies
Anikesh G and 6 other Computer Specialists are ready to help you

Thank you for requesting secure remote assistance. To get connected, Kindly open this link on your device and Join - https://join.zoho.com/439936651

Customer: replied 11 days ago.
sorry my link has expired
can you please send a new one?

New link to join - https://join.zoho.com/143612539

Customer: replied 11 days ago.
I think I've allowed access, please let me know if it didn't work

Yes, connected

Customer: replied 11 days ago.
Do I need to do anything to disconnect the chat or screen sharing?

It was disconnected when I left.

Pleasure assisting you.

Customer: replied 10 days ago.
Just wanted to say a huge THANK YOU! The cord arrived and it works perfectly, thank you so much!

You're welcome, pleasure assisting you!