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Kyle
Kyle, Computer Support Specialist
Category: Computer
Satisfied Customers: 1684
Experience:  Technology Consultant at KA Helpdesk
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I have finalised a document yesterday via a new labtop hp

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hi there
JA: Hi. How can I help?
Customer: hi i have finalised a document yesterday via a new labtop hp doing voice activation. the labtop suddenly turned off today and the document saved on the desktop is not opening and only reads xxxxs
JA: Which programs (name and version) are you experiencing this issue with?
Customer: windows
JA: Have you tried the Repair option, found through Windows' Control Panel? (If that option isn't showing up, the Microsoft Office Expert can help find it in a moment.)
Customer: i am not computer literate
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: no i just need this fixed badly
Hello, I am Kyle and today I will be your I.T engineer from Just Answer a paid independent answering service.
As you know the Just Answer platform has a wide variety of experts available online including electricians, doctors and lawyers.
Firstly, sorry to hear about your issue. I work in accordance with the troubleshooting guidelines issued by your manufacturer / service provider and will help you to get back up and running again.Please note: An automatic secure remote assistance request will be made by our system please do not accept this session as its very likely that we can resolve your issue via this chat without any additional charge to you.Please can you give me a few minutes to review the notes for your problem that was forwarded to me by my assistant?
Kyle and 8 other Computer Specialists are ready to help you
Customer: replied 1 month ago.
sure i finalised my dissertation yesterday by way of voice dictation today on my new labtop which suddenly switched off. I had it saved on desktop and now cannot retrieve it as it displays with xxxxxxxxxxxxxxxs
Customer: replied 1 month ago.

Please restart the computer and try to access this again here.

Customer: replied 1 month ago.
how
Customer: replied 1 month ago.
what guarantees u being here once i restart
Customer: replied 1 month ago.
hello

I am not going anywhere, come back to me via your email to report back.

Customer: replied 1 month ago.

my email is a**********@yahoo.com and i restarted nothing happened

Customer: replied 1 month ago.
are you thieves
Customer: replied 1 month ago.
where are you
Customer: replied 1 month ago.
are you there

Please calm down there is no need to talk this way, I am here to help.

Ok can you send me a photo of your issue so that I can review as this is not standard behaviour.

You can attach via the chat.

Customer: replied 1 month ago.
i cannot attach the file
Customer: replied 1 month ago.
how can i
Customer: replied 1 month ago.
i will report you
Customer: replied 1 month ago.
this is robbery

I am confused here, do you still require my assistance here?

Customer: replied 1 month ago.
ofcourse i do
Customer: replied 1 month ago.
what do you think i paid for to have a chat !
Customer: replied 1 month ago.
i need to open a file thats saved on my desktop

Thank you for accepting secure remote assistance, my next available slot is tommorow at 9AM would you like secure this slot?

Customer: replied 1 month ago.
f**k off
Customer: replied 1 month ago.
i want my money back

Unfortunately as a technical expert, I am not physically able / authorised to access your Just Answer account. Please contact our customer care department who can resolve any account queries (including refunds) you put their way.

Contact them here: https://www.justanswer.com/help/contact-us

Sorry we do not take verbal abuse on the platform, I am only trying to help you here so I am not sure what could warrant such a response.

Thansk for using Just Answer, have a great day!

Customer: replied 1 month ago.
you have not helped just kept me online for 30 minutes doing nothing
Customer: replied 1 month ago.
i will be reporting you to the omdusman and all relevant authorities immediately

Unfortunately as a technical expert, I am not physically able / authorised to access your Just Answer account. Please contact our customer care department who can resolve any account queries (including refunds) you put their way.

Contact them here: https://www.justanswer.com/help/contact-us