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Please restart the computer and try to access this again here.
Follow the steps here to restart your PC - https://support.microsoft.com/en-gb/help/4028376/windows-10-restart-reboot-your-pc
I am not going anywhere, come back to me via your email to report back.
my email is email@example.com and i restarted nothing happened
Please calm down there is no need to talk this way, I am here to help.
Ok can you send me a photo of your issue so that I can review as this is not standard behaviour.
You can attach via the chat.
I am confused here, do you still require my assistance here?
Thank you for accepting secure remote assistance, my next available slot is tommorow at 9AM would you like secure this slot?
Unfortunately as a technical expert, I am not physically able / authorised to access your Just Answer account. Please contact our customer care department who can resolve any account queries (including refunds) you put their way.
Contact them here: https://www.justanswer.com/help/contact-us
Sorry we do not take verbal abuse on the platform, I am only trying to help you here so I am not sure what could warrant such a response.
Thansk for using Just Answer, have a great day!