How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Anikesh G Your Own Question
Anikesh G
Anikesh G,
Category: Computer
Satisfied Customers: 229
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
108948392
Type Your Computer Question Here...
Anikesh G is online now

My norton security is fozen and can not get into account,

This answer was rated:

my norton security is fozen and can not get into account
JA: Which Norton product do you have?
Customer: virus protection3devices
JA: What have you tried so far with your Norton software?
Customer: everything i can think of nothing is opening it so i was thinging uninstall and reload butcan not get in its frozen
JA: Anything else you want the Software Expert to know before I connect you?
Customer: no

Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

Please click on the below link and follow the instructions to get this fixed:-

https://support.norton.com/sp/en/in/home/current/solutions/v64233471

Customer: replied 7 days ago.
i dont know that to do

Thanks for requesting a remote session.

Your remote request is open to all the experts now, someone soon will take your system on remote and will fix it for you

Customer: replied 7 days ago.
Ok

Thank you for your patience.

Anikesh G,
Category: Computer
Satisfied Customers: 229
Experience: SAP Customer Relationship Management Consultant at Wipro Technologies
Anikesh G and 10 other Computer Specialists are ready to help you

Hello, I’m Divy. Thank you for accepting the service offer. I’ll be assisting you further.

Please click on the below link on your computer to connect with me remotely

Link - https://join.zoho.com/641441744

Customer: replied 7 days ago.
I’ve got Parkinson’s and you were sending to much information

I am sorry for the misunderstanding.