How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Ameen Khan Your Own Question
Ameen Khan
Ameen Khan,
Category: Computer
Satisfied Customers: 12009
Experience:  Senior IT Support Specialist at Brookfield Asset Management
101830517
Type Your Computer Question Here...
Ameen Khan is online now

I am having problems with my Epson - printer model number

This answer was rated:

hi my name is***** am having problems with my Epson - printer model number ET-2650 Ever time I want to print it won,t let me it keeps on saying paused can you help please?
JA: How are you connecting to your Epson printer: wirelessly or by USB?
Customer: Wireless
JA: When did you last update the printer driver software?
Customer: I am sorry can,t remember
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no

Hi! My name is ***** ***** I'll be assisting you today.

I will do my best to help you.

To answer your question,

Seems like an issue with the printer driver that is causing this. I suggest you to install the latest printer driver and then restart your device.

next, also do a reset on the printer by unplugging it for 30 minutes and then plug it back in again

-----

See above suggestion and answer, I hope it was helpful to you and If you would like more assistance, feel free to message me back before rating.

I am here to help you. If you are satisfied with the answer, then kindly use the stars at the top of the page to rate my service with you. Thank you!

Note: You have reached Just Answer, an online question and answer company

Customer: replied 6 days ago.
What is the printer driver?

That is for your Epson

Ameen Khan and 6 other Computer Specialists are ready to help you

Thank you for requesting secure remote assistance. To get connected, Kindly open this link on your device and Join - https://join.zoho.com/563890993

Customer: replied 6 days ago.
downloaded the driver but nothing happened and also turned it off for half an hour

Do you see print jobs in the que?

Customer: replied 6 days ago.
have that problem

Do you have a windows computer there?

Customer: replied 6 days ago.
It’s Apple iMac

Kindly open this link on your device and Join - https://join.zoho.com/563890993