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Expert-Alexa
Expert-Alexa, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1760
Experience:  Technical Engineer at I-Tech Computers
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I can not get into my Nationwide account. There is a blue

Customer Question

I can not get into my Nationwide account. There is a blue icon next to the Nationwide name on a black background
JA: The Expert will know what to do. Please tell me everything you can so the Expert can help you best.
Customer: Is the account compromised? If so what can I do
JA: Is there anything else important you think the Expert should know?
Customer: Every time I try to get into my Account this icon appears
Submitted: 15 days ago.
Category: Computer
Expert:  Expert-Alexa replied 15 days ago.

Hello and welcome to JustAnswer. My name is Alexa and I am happy to help you today.

I am sorry for the troubles you are facing with the Nationwide account login.

I know that can be frustrating. Hopefully, we can get this resolved quickly. Don’t worry at all.

Expert:  Expert-Alexa replied 15 days ago.

You mean the button to login itself is missing? Can you provide me with a few more details on this issue, please?

Expert:  Expert-Alexa replied 15 days ago.

Please respond here when you are free to help you further.

Customer: replied 15 days ago.
No. I can get into Nationwide credit card login, but when I click on it nothing happens on the screen at all. There is a blue icon next to the Name Nationwide on a black background. It is some sign telling me that I am not able to get into the web site.
Expert:  Expert-Alexa replied 15 days ago.
This surely seems to be an issue with the network to me. Are you logging in from a phone or a computer?
Customer: replied 15 days ago.
From a computer. I am sorry but I can not afford to pay you 22 pounds
Expert:  Expert-Alexa replied 15 days ago.

Sure, please ignore the additional payment. That is not required.

Please click this link and click login to see if that works:

https://www.nationwide.co.uk/support/support-articles/manage-your-account/credit-card-view-balance

Customer: replied 15 days ago.
No, that does not work at all. Nothing happens
Customer: replied 15 days ago.
Is there any thing else /you could suggest
Expert:  Expert-Alexa replied 15 days ago.

Sorry about that. What is the browser you are using? Can you try another browser to see if that works? I tested and it works fine for me.