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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 33494
Experience:  Expert for over 10 years
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I have bought a sky sports day pass to watch Liverpool v

Customer Question

i have bought a sky sports day pass to watch Liverpool v Leeds and it keeps going back the main menu when i click on the channel. can you please help
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: its on a Roku stick on the tv
JA: What Roku model do you have?
Customer: i have had it 2 years it lets me watch sky sports news but when i press for the match it takes me back to the main menu.
JA: What have you tried so far with your Roku media player?
Customer: i have an internet connection and i have turned it on and off again.
JA: Anything else you want the Video Expert to know before I connect you?
Customer: we just want to watch the match which i have paid for
Submitted: 14 days ago.
Category: Computer
Expert:  Josh replied 14 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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Please remove the power cord from the ROKU

Wait 2 minutes

Plug in the power cord and power it on

Do you still have the issue?

Customer: replied 14 days ago.
hang on ive just found the remote
Customer: replied 14 days ago.
no i still have the same issue
Customer: replied 14 days ago.
Hello
Customer: replied 14 days ago.
if you cant help. just tell me
Expert:  Josh replied 14 days ago.

Yes, I am here. Please allow time for a response to be typed. Thank you.