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Tech Expert
Tech Expert, PC Support Specialist
Category: Computer
Satisfied Customers: 8184
Experience:  Technical Support Engineer
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My email address has recentlybeen blocked on android mobile

Customer Question

my email address has recentlybeen blocked on android mobile phones but functions on other devices
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: live
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: both phone and laptop
JA: What troubleshooting have you tried?
Customer: verification of my email account using online guidance which has failed to work - for hours every day for the past week
JA: Anything else you want the Email Expert to know before I connect you?
Customer: the account in question is***@******.***
Submitted: 8 days ago.
Category: Computer
Expert:  Tech Expert replied 8 days ago.

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.

I understand that you are facing the issue in login to your email account. If that is correct, I will be glad to help you in fixing the issue.

Option 1:

Click on the below link and follow the on-screen instructions to recover the email account password.

https://account.live.com/password/reset

Option 2:

If you are unable to recover it, I suggest you to use the below link to submit the form to recover the account. If in case the email is not recovered after submitting the form, I suggest you to use the below number, which will get connected to Microsoft customer service, they will be able to help you to recover the account for you.

https://account.live.com/ACSR

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