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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 66743
Experience:  Over 15 years of consulting to the IT industry
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Google chrome Drive will not play my home videos in MP4 or

Customer Question

Google chrome Drive will not play my home videos in MP4 or in MOV
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: windows 10 home I dont know the brand on the computer
JA: How long has this been going on with your computer? What have you tried so far?
Customer: I have just change from an unstable Firefox to Google chrome. I also have a Lenovo lap top and I have the same problem on that. I do not have any issues with either computers.
JA: What Lenovo model do you have?
Customer: Ideapad
JA: What have you tried so far with your Lenovo? Have you installed any updates recently?
Customer: Maybe windows 10
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no
Submitted: 10 days ago.
Category: Computer
Expert:  Richard replied 10 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Click on the three dots top right in Chrome then settings.

Then go to the bottom and click on Advance.

Then click on Restore settings to their original defaults

Let the reset complete and when it has, close Chrome, open it again and try to play the files

Let me know the results please.

Customer: replied 10 days ago.
Hi richard still no go i get an error message saying try again later
Expert:  Richard replied 10 days ago.

If you save the file to your computer, does it play from there?

Customer: replied 10 days ago.
Richard, I am 81 and on a small pension I have paid £5 for an unsatisfactory answer now you want another £22 sorry pal but where does this scam end
Expert:  Richard replied 10 days ago.

This is not a scam

I asked you please to save the file to your computer, does it play from there?

Customer: replied 10 days ago.
it does
Expert:  Richard replied 10 days ago.

ok,l it looks like Google can't handle this format, convert the file to AVI here

https://video.online-convert.com/convert-to-avi

Upload the file then try to play it.

Let me know how you go please

Customer: replied 10 days ago.
Are you saying Google can't handle MP4, yes they can or why would these open on my son's computer that's rubbish. I also think that a continuous monthly paypal payment was very very underhanded. All this is just a money scam. This conversation is finished, you company is just crap!!!!
Expert:  Richard replied 10 days ago.

ok, thank you for your feedback.