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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 69796
Experience:  Over 15 years of consulting to the IT industry
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I can't buy anything it says my account has been hacked,

Customer Question

I can't buy anything it says my account has been hacked
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: It's a phone
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: Samsung a10
JA: How long has this been going on with your A10? What have you tried so far?
Customer: Iv tryed resetting my password as that's what its asking me
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No just want to buy stuff again
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
On the page you sign into your account with, choose the option on the sign in page to reset the password.
Once done, use the new password ***** sign in.
Let me know how you go please.
Thank you