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VanHilton M
VanHilton M,
Category: Computer
Satisfied Customers: 8112
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
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It's my phone, I cant get into my email account, I think it

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It's my phone, I cant get into my email account, I think it might be hacked, cant remember any of my passwords
JA: Are you logged into your email account on any other devices?
Customer: No, just my phone
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I cant remember security questions, my phone number is *****
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No, that's it, thank you

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

May I know what troubleshooting have you done?

VanHilton M and 2 other Computer Specialists are ready to help you
Customer: replied 7 days ago.
I dont think I've done any

Can you please elaborate on the issue so that I may assist you further?

Customer: replied 7 days ago.
I cant get into my email account to remove a card from google pay

Did you try to change password?

Customer: replied 7 days ago.
I tried, but they told me to write the last password ***** remember and I couldn't remember any

Try to click another way

Customer: replied 7 days ago.
I did but it just kept going over the same thing again

May I know your email address?

Customer: replied 7 days ago.

This number ••••• ••••52 still active?

Customer: replied 7 days ago.

Tell me

Customer: replied 7 days ago.

Check your Samsung Galaxy A21s

Pull down the notification bar and tap the sign-in notification. Tap Yes, then tap 30 on your phone to sign in.

Customer: replied 7 days ago.
I've tried that, but theres nothing in the notification bar

Okay, you must do it, go to google chrome search gmail.com and click forgot password ***** click another way

Customer: replied 7 days ago.
Ok, I'll try that thank you

Thank you

Customer: replied 7 days ago.
Tried that it just goes to other websites

Try again

Customer: replied 7 days ago.
It just keeps going to the viator website which is another app on my phone

Restart your phone

Customer: replied 7 days ago.
Ok, done that
Customer: replied 7 days ago.
Went on chrome again and it just done the same thing

Okay, then go to google chrome search gmail.com and click forgot password ***** click another way

Customer: replied 7 days ago.
I done that and it just did the same thing

Can you show me a picture?

Customer: replied 7 days ago.
File attached (PMZ15GM)

Just search gmail.com

Customer: replied 7 days ago.
It just goes back to the same thing, I cant seem to get that notification bar thing it doesn't seem to send.

Search google.com

Customer: replied 7 days ago.
I've done that

Do you have a cmputer?

Customer: replied 7 days ago.
No, just my phone

Are you using google chrome?

Customer: replied 7 days ago.
No, I dont even know what it's for, I just really know the basics of technology

Do you have a family members?

Customer: replied 7 days ago.
Just my parents, but I dont want to bother them, can u just tell me why my notification bar isn't working?

What brand/model of your phone?

Customer: replied 7 days ago.
Samsung A21s

Okay, you need to do it on your phone because I have no access on your account

Customer: replied 7 days ago.
Ok, I'll just keep the card on my google pay and if theres any strange activity on my card I'll contact the card company.
Thank you for your help anyway

Keep safe thank you