How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 66824
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

Its about a message we received (from AOL)Important security

This answer was rated:

its about a message we received (from AOL)Important security notice that you will stop supporting current sign in facility, that we have to do all sorts of things to comply. We haven't changed anything in our set up, AOl icons on desktop is used to sign , same with phone. ??? Whats this about or is it a scam
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: Its not alaptop is a desktop PC
JA: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: Dell, Microsoft No, although we have started using edge
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

It is very likely this is a scam. Can you still sign into your account as normal?

Please let me know

Customer: replied 12 days ago.
Sign via desktop?

yes

Richard and 6 other Computer Specialists are ready to help you

Please click this link

https://join.zoho.eu/3131856563

And open the file that downloads

Customer: replied 12 days ago.
I don’t want to pay £22 I already pay ail a monthly subscription

ok, then I will cancel the remote service you just requested

Customer: replied 12 days ago.
Ok where does that leave me

doing the instructions in initially asked you to, repeated again below

Can you still sign into your account as normal?

Please let me know

Customer: replied 12 days ago.
Signed in

ok, the message you received is a scam, please delete it

Customer: replied 12 days ago.
thanks

You are welcome

Customer: replied 5 days ago.
I asked for the monthly subscription to be cancelled, this has not happened. can you action please.

If you wish to cancel, please use my link below.

http://ww2.justanswer.com/help/how-can-i-cancel-my-subscription-hl

Thank you and all the best