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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
It is very likely this is a scam. Can you still sign into your account as normal?
Please let me know
Please click this link
And open the file that downloads
ok, then I will cancel the remote service you just requested
doing the instructions in initially asked you to, repeated again below
Can you still sign into your account as normal?
ok, the message you received is a scam, please delete it
You are welcome
If you wish to cancel, please use my link below.
Thank you and all the best