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Hi! Welcome to JustAnswer.com, a third party question and answer site. My name is ***** ***** I will be assisting you today.
I am sorry to hear that you are facing this issue with your iOS device. I know that can be frustrating but I am here to help you. Hopefully we can have this resolved quickly.
Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me.
To answer your question, here is how you can fix this.
Since you cannot remember your passcode, you need to restore your device.
To do that, please follow the instruction from the link below
You can also watch this link on how to do it: https://www.youtube.com/watch?v=7s8-zLG9ySQ
If you’re not successful, you can call Apple support at https://getsupport.apple.com/?caller=psp&PRKEYS=PF23
Please let me know if you have follow up questions. Thank you.
Restoring your iPhone needs iTunes on your computer
Please use the link below to download the program.