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Rei Guimmayen
Rei Guimmayen, Computer Support Specialist
Category: Computer
Satisfied Customers: 3406
Experience:  Microsoft Certified Professional
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IPhone is locked, perhaps yesterday by mistake, sorry

This answer was rated:

iPhone is locked
JA: When did you last change your password ***** Apple ID?
Customer: perhaps yesterday by mistake
JA: Did you try resetting through Apple's online account reset tool?
Customer: sorry computer ignorant
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no

Hi! Welcome to JustAnswer.com, a third party question and answer site. My name is ***** ***** I will be assisting you today.

I am sorry to hear that you are facing this issue with your iOS device. I know that can be frustrating but I am here to help you. Hopefully we can have this resolved quickly.

Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me.

To answer your question, here is how you can fix this.

Since you cannot remember your passcode, you need to restore your device.

To do that, please follow the instruction from the link below

https://support.apple.com/en-us/HT204306

You can also watch this link on how to do it: https://www.youtube.com/watch?v=7s8-zLG9ySQ

If you’re not successful, you can call Apple support at https://getsupport.apple.com/?caller=psp&PRKEYS=PF23

Please let me know if you have follow up questions. Thank you.

Rei Guimmayen and 7 other Computer Specialists are ready to help you
Customer: replied 12 days ago.
carry out whats required
Customer: replied 12 days ago.
What have you done for your money

Restoring your iPhone needs iTunes on your computer

Please use the link below to download the program.

https://support.apple.com/downloads/itunes