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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 7903
Experience:  Technical Director of IT Company
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I have forgotten security code on an old phone which I’m

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I have forgotten security code on an old phone which I’m trying to get into same number as exsisting phone
JA: When were you last able to use your phone?
Customer: March this year
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: Not sur if I have backup and I am trying to retrive phone contacts
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No


My name is James

Welcome to Just Answer, I am sorry your having a techincal Issue

I know these can Frustrating, I will be working with you to fix these issues to get you fixed up ASAP

Let me know when you are ready to continue

Cheers James

Phone Contacts will be Stored on the Sim , Is this android or Iphone ?

Customer: replied 3 days ago.
This is android
Customer: replied 3 days ago.
Don’t really want to pay £22
Customer: replied 3 days ago.
I have lost my contacts on my phone and trying to get them back they are all stored on my previous phone but can’t access it has I don’t know security pin
Customer: replied 3 days ago.
Are you still there james

Can you remove the sim ?

Customer: replied 3 days ago.
I can remove sim do you mean from present phone or old one

Please Remove the sim from the old Phone

Insert into the new Phone

you should see the contact and then Copy them to the New Phone

cheers James

James K. and 3 other Computer Specialists are ready to help you