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Joseph Newman
Joseph Newman,
Category: Computer
Satisfied Customers: 2742
Experience:  Lead Technician at Maryville City Schools
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I cannot get programmes up on tvguide button on remote

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Hi. I cannot get programmes up on tvguide button on remote controj. It just jumps on to another programme which is not familiar
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Sky+HD
JA: How long has this been going on with your computer? What have you tried so far?
Customer: Its not my computer its my sky television
JA: What's the brand and model number of your TV? How old is it?
Customer: About 7 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Only happened today. No previous problems
JA: How long has this been an issue? What happened right before this?
Customer: Looking at programme on Virgin One and switched to recorded channel for last episode of Cornation street. After a few minutes viewing that it jumped back to Virgin one and tvguide icon ceased to function between channels after that. Now can no longer access it
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No

Hello, my name is*****'m happy to help you with your question today.

Joseph Newman and 5 other Computer Specialists are ready to help you
Customer: replied 5 days ago.
When can I expect to have my sky service resumed? Do I need to keep the tv switched on? Am I to do anything?

Are you on a Mac or PC?

Customer: replied 5 days ago.
PC

I'm going to send you a link, open it on your computer and then on the next page agree with terms and it will download the remote tool. Open the download and I will be connected.

Customer: replied 5 days ago.
Hav'nt received link
Customer: replied 5 days ago.
Hav'nt got any help to my problem.

Did you click on the link?

Customer: replied 5 days ago.
How can I get my TV service back

Restart your box: Press the standby button on your remote, then turn your box off at the mains. Wait a few moments, then turn your box back on. Wait four minutes, then press the sky button on your remote.

Customer: replied 5 days ago.
But could not activate the download

Why not?