How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 9141
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Computer Question Here...
Jerry Hannell is online now

My Q box is not working properly .when I press the red

This answer was rated:

my Q box is not working properly .when I press the red record button a message comes on the screen (This service is not available because there is problem with your Hard Disk Drive)
JA: What Operating System (OS) are you running on your computer or device?
Customer: microsoft windows
JA: Does your computer have an On-Screen Display button for brightness?
Customer: no
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no

Hello sir/madam, I would like to help you, please let me know when you are ready.

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 9141
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
Jerry Hannell and 9 other Computer Specialists are ready to help you
Customer: replied 6 days ago.
I am ready
Customer: replied 6 days ago.
I am ready

Hi, this is Tim, I noticed that you are requesting remote assistance, please use this link to start the session:
http://www.justanswer.com/remotedesktop/join.aspx?Session=593ef8c7-9e13-42d1-827c-89a8a2ea8155
On that page you just need to click on the "I Agree" green button at the bottom, a file will be downloaded to your "Downloads" folder, you just need to open it.