How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Kyle Your Own Question
Kyle
Kyle, Computer Support Specialist
Category: Computer
Satisfied Customers: 1606
Experience:  Technology Consultant at KA Helpdesk
107309638
Type Your Computer Question Here...
Kyle is online now

Trying to connect my new sky box to the internet, thought I

This answer was rated:

trying to connect my new sky box to the internet, thought I had it sussed but I can't get catch up on the tv
JA: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?
Customer: No just the bog standard programmes
JA: How is your Internet connection? Have you tried unplugging your modem and router, then plugging them back in?
Customer: Yes and I've switched off the router and then pressed the wps botton on router and sky box, orange lights flashes then goes off again
JA: Anything else you want the TV Expert to know before I connect you?
Customer: not that I can think of, but I will assumes it's my incompetance thats letting me down
Hello! I am Kyle, your friendly technical expert from Just Answer!As you know the Just Answer platform has a wide variety of experts available online including electricians, doctors and lawyers.Firstly, sorry to hear about your issue. In order to work with you safely online please be advised that I work in accordance with the troubleshooting guidelines issued by your manufacturer / service provider and will help you to get back up and running again.To begin please allow me a few minutes to review my assistants notes and gain a deeper understanding of your problem.I am going to review my assistants notes now, can you please give me a few minutes to do this please?
Kyle and other Computer Specialists are ready to help you
Customer: replied 1 day ago.
I've already been down that route with no success
Customer: replied 1 day ago.
I have already agreed

Thank you!

Customer: replied 1 day ago.
WHEN? This conversation seems to be goin around in circles