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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 66746
Experience:  Over 15 years of consulting to the IT industry
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Is a print job in the system but despite cancelling it it

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Hi There is a print job in the system but despite cancelling it it will not disappear. The printer will not work until this print job clears. It will not print this stuck job.
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: USB
JA: When did you last update the printer driver software?
Customer: Cant recall ever doing that!
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No just that i NEED to get printing!

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 7 days ago.
Power is off. I will wait 10 mins.

Thanks

Richard and other Computer Specialists are ready to help you
Customer: replied 7 days ago.
The power is back on now

Please click this link

https://join.zoho.eu/6761049171

And open the file that downloads

Customer: replied 7 days ago.
5 star