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I can only give you a general answer, but I hope this helps.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Fix problems with your keyboard
If the volume or brightness keys don't work, you might be at the upper or lower limit for that setting.
If the backward or forward buttons don't work, check if the same icons in a web browser window are grayed out. For example, if the back button on a webpage is gray, the browser isn't aware of a page to move backward to.
If you have other problems with your keyboard, try these steps:
- Turn off the Chromebook and then turn it back on.
- Use the keys while you browse as a guest. If the keys work, delete the account that has the problem on your Chromebook and then add it again.
- Complete a hard reset on your Chromebook hardware.
- If the owner account has problems, perform a factory reset on the Chromebook.
If you still have trouble after trying these steps, contact your Chromebook manufacturer.