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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Can you please hold the power button on the device until you see a menu and choose power off.Then power on the device and tell me how it still has the problem.Thank you
Please tell me what else you have tried
Your payment failed sorry
I keep asking you to Please tell me what else you have tried
Which device are you using Facetime on
Shut down your Mac.
Find Command (⌘), Option, P, and R on your keyboard.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.
Then try to use Facetime please
Did you do the instructions I gave you?
All the best