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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 67433
Experience:  Over 15 years of consulting to the IT industry
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When I type my email address in to access my emails it keeps

Customer Question

When I type my email address in to access my emails it keeps saying not recognize.
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I think so
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No, I just need to access my emails.
Submitted: 13 days ago.
Category: Computer
Expert:  Richard replied 13 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
On the page you sign into your email account with, choose the option on the sign in page to reset the password.
Once done, use the new password ***** sign in.
Let me know how you go please.
Thank you

Customer: replied 13 days ago.
It wont let me get that far, just keeps telling me my email address has not been recognised
Expert:  Richard replied 13 days ago.

What is the email address you are using?

Customer: replied 13 days ago.
Expert:  Richard replied 13 days ago.

The issue will be your password, please use this link to try to reset it

Click me to open

Let me know how you go please

Customer: replied 13 days ago.
Its let me reset my password ***** has now locked me out for 15 minutes
Expert:  Richard replied 13 days ago.

ok, please wait the 15 minutes out then try to sign in.

Customer: replied 13 days ago.
Hi, its let me log in using the link you sent, but it still keeps saying that it doesnt recognize my email on the home screen.
Expert:  Richard replied 13 days ago.

But you have signed in? If so it recognized it