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Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
May I know what exact issue are you facing with your printer?
Can you please elaborate on the issue that you are facing with your printer so that I can help you to resolve it?
Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.
Please follow the below steps to resolve the issue.
Step 1: Verify the cartridge numbers
Make sure the cartridge numbers match your printer and where the country/region the printer was purchased.
Go to HP Store and verify the cartridge numbers for your printer model and country/region. Replace any incompatible cartridges.
Step 2: Reset the printer
Reset the printer to recover from printer failures.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.