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NILESH PANCHAL
NILESH PANCHAL, Computer Software Engineer
Category: Computer
Satisfied Customers: 1380
Experience:  7 years of programming experience and Microsoft technologies expert
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Computer which I have not used, gift 4years ago. I’ve been

Customer Question

Computer which I have not used, gift 4years ago. I’ve been ill. Trying now to get into my acer chromebook 15, but my son set it up and I don’t know password. They sent code to my email address, but it hasn’t arrived. I am 77 and not good at all this! It’s not in spam.
JA: Are you logged into your email account on any other devices?
Customer: Mini ipad
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: miniipad
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Can’t think of anything. It ‘s quite different from other computers I used, and i
Submitted: 12 days ago.
Category: Computer
Expert:  NILESH PANCHAL replied 12 days ago.

Hello and Welcome to JustAnswer, an independent Question and Answer site. My name is ***** ***** I will be happy to assist you today!

Kindly let me know if you are not able to login to your computer.

Customer: replied 12 days ago.
that would be wonderful, please!
Customer: replied 12 days ago.
Sorry, got in a tangle! All I really need is to contact them and tell them I am not receiving their emails for some reason, when they say they have sent me a code.
Expert:  NILESH PANCHAL replied 12 days ago.

Kindly let me know you have issue with which email account.

Customer: replied 10 days ago.
Expert:  NILESH PANCHAL replied 9 days ago.

Kindly visit below link to reset password ***** your account.

https://my.bt.com/s/apps/appsselfserve/index.html#/forgotlogindetails?srfd=y

Thank You!

Nilesh

Customer: replied 6 days ago.
Sorry, crisis at home. Going into hospital. Will get back to you later in the week
Expert:  NILESH PANCHAL replied 6 days ago.

Yes sure. Take care.

Thank You!

Nilesh