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Kyle, Computer Support Specialist
Category: Computer
Satisfied Customers: 1940
Experience:  Technology Consultant at KA Helpdesk
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I have BT whole home and have used it for several years. I

Customer Question

I have BT whole home and have used it for several years. I have four white dishes and your newest router but one.
JA: Who makes your router?
Customer: I have a BT router. Everything works very well, but I am planning to buy Sky Q with one extra mini box. I keep hearing nightmare stories about two mesh systems conflicting. Do you have any suggestions as I love my Whole Home - it gives me 50Mb in every room - and would like to keep it.
JA: What have you tried so far?
Customer: Nothing. I have yet to offered the Sky Q, but unless there is a standard protocol of how to get the two systems working together I may not proceed.
JA: Anything else you want the Network Expert to know before I connect you?
Customer: no
Submitted: 8 days ago.
Category: Computer
Expert:  Kyle replied 8 days ago.
Hello! I am Kyle your friendly technical expert from and today I will be providing you with the steps required to resolve your technical problem!
As you know Just Answer is an online question and answer website that connects visitors (like you!) with knowledgeable users (like myself!) in several categories including medical, legal, automotive, veterinary, and tech support, so please keep this in mind should you have another question in the future.
Firstly, sorry to hear about your issue. In order to work with you safely online please be advised that I work in accordance with the troubleshooting guidelines issued by your manufacturer or service provider and will help you to get back up and running again.
To begin please allow me a few minutes to review my assistants notes and gain a deeper understanding of your problem.
I am going to review my assistants notes now, can you please give me a few minutes to get you your solution?
Kind Regards,
Kyle (Your Friendly Expert)
Expert:  Kyle replied 8 days ago.

Please go ahead and make the purchase. The systems will works as they should without any issue.

Thanks for using Just Answer!

Expert:  Kyle replied 6 days ago.
Do you still require my assistance?
Expert:  Kyle replied 2 days ago.
Hello its been some time since I have heard from you and I have followed you up to see if there is anything else that I can assist you with.As I have not heard from you I am going to assume that you no longer require my assistance and have closed this technical case.For a full summary of the solution offered please see this conversation chain should you need to resolve the issue again in the future.Thanks for using Just Answer and have a fantastic day!