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Hello my name is ***** ***** JustAnswer,I am really sorry for the trouble you are facing right now.
But I'm here and happy to assist you today.
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Here I know how frustrating it is for you but in your case you might need to follow this below:
Factory reset the Hub
Tip: The Hub will return to its factory settings, so if you’ve made any changes like updating your WiFi password, you’ll need to set these up again after the Hub has reset.
I hope it works for you. If there is anything else that I can help with you today, please let me know. Thanks!
Kindly read the instructions I sent above. Please let me know if it works for you. Thanks.