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K Dismas
K Dismas, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 3515
Experience:  Developer/Programmer/Computer Technician
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Someone is hacking my router with media. I need to change my

Customer Question

Hi. Someone is hacking my router with Virgin media. I need to change my password ***** my IP address but it won’t let me!
JA: When did you last change your Wi-Fi password?
Customer: I have not. My ex partner has done it. He’s now in my router turning the tv off and on
JA: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?
Customer: yes. An ipad
JA: Anything else you want the Network Expert to know before I connect you?
Customer: just how do I reset the password. Please this is urgent
Submitted: 10 days ago.
Category: Computer
Expert:  K Dismas replied 10 days ago.

Hello my name is ***** ***** JustAnswer,
I am really sorry for the trouble you are facing right now.

But I'm here and happy to assist you today.

Take note: Please feel free to ignore the automated offers. These are premium services that are not free of charge. They are forms sent automatically by the website and not coming from my own will.

Here I know how frustrating it is for you but in your case you might need to follow this below:

Factory reset the Hub

  • On the back of the Hub, press the pinhole reset button for 10 seconds
  • We recommend using a pin/pen for this
  • Turn the power switch off and on again
  • Once the light ring stays solid white you’re good to go

Tip: The Hub will return to its factory settings, so if you’ve made any changes like updating your WiFi password, you’ll need to set these up again after the Hub has reset.

Expert:  K Dismas replied 10 days ago.

I hope it works for you. If there is anything else that I can help with you today, please let me know. Thanks!

Customer: replied 10 days ago.
How do I reset the passwords
Expert:  K Dismas replied 10 days ago.

Kindly read the instructions I sent above. Please let me know if it works for you. Thanks.