How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Tech-Expert Your Own Question
Tech-Expert, PC Support Specialist
Category: Computer
Satisfied Customers: 8427
Experience:  Technical Support Engineer
Type Your Computer Question Here...
Tech-Expert is online now

I attempted facebook marketplace yesterday i got to publish

Customer Question

hi i attempted facebook marketplace yesterday i got to publish 1 then it said session had expired??? i went through again to add another item - same thing happened. then ever since i have tried to get back in and no luck. i have changed my password ***** as non of them get me in - i had face id but that stopped letting me log in, when ive set a new password ***** still wont accept. it says im now locked out - ive sent in my id twice. i apparently have 5 messages - 3 on a face which says sarah and another face which also says sarah has a 2 on it. these could be messages about my listings but i cannot check because i cant get anywhere with anything - PLEASE ADVISE its driving me crazy
JA: What Operating System (OS) are you running on your computer or device?
Customer: eh??
JA: What confuses you?
Customer: operating system? sorry i am a complete novice so you will have to talk in proper basic baby steps
JA: When did you last update your Facebook software?
Customer: not sure i ever have? my friend set me up
JA: Anything else you want the Software Expert to know before I connect you?
Customer: dont think so
Submitted: 17 days ago.
Category: Computer
Expert:  Tech-Expert replied 17 days ago.

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.
I understand that you are facing an issue in log into your Facebook account. If that is correct, I will be glad to help you in fixing the issue.

Facebook allows its users to reset the password ***** one of two different ways. Below, I have written out the instructions for each of the two options.

Option 1:

1. Go to Facebook account recover page:
2. Enter your email address or phone number linked with the Facebook account to search for your account and click search.
3. Once you see your account on the list, select it and choose the verification method to identify the account ownership and follow the on-screen instructions.

NOTE: You must have access to the email address or phone number linked with the Facebook account to recover it. If not submit a request using option 2 below.

Option 2:

If the above-mentioned steps fail, you may also submit a request directly to Facebook:

1. Go to
2. Enter the contact email address where Facebook can reach you.
3. In the description box, kindly mention the Facebook issue in detail along with the phone number or email address linked with the account in question.
Optional: You click on Choose Files and upload if you any specific screenshot regarding your account or the issue.
4. Click on the Send button.

Once done, Facebook will review the request and get back to you.

(NOTE: It may take up to a few days for the Facebook team to get back to you.)

The above mentioned are the only available options provided by Facebook to recover the account. If you have submitted a request, you can wait for the response from Facebook, and there is no other way. Facebook will review the request and get back to you.