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NILESH PANCHAL
NILESH PANCHAL, Computer Software Engineer
Category: Computer
Satisfied Customers: 1380
Experience:  7 years of programming experience and Microsoft technologies expert
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I was phish scammed on Monday, and though I had thought I

Customer Question

I was phish scammed on Monday, and though I had thought I had sorted the problem out ( computer erased and re-booted) I am now having a problem accessing my hotmail account ( other e,aisl working ok) I also had a problem accessing my amazon account and think the 2 things are linked. I have spoken to amazon who have effectively blocked my account to intruders. I'm not sure if this is the scammers at work ( unfortunately I gave them both my husband's and my email address.
JA: Are you logged into your Hotmail account on any other devices?
Customer: not at the moment no. Not sure about my huband on his hotmail account atm
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Yes i can answer securitry questions etc
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Ideally i would like to speak to someone
Submitted: 11 days ago.
Category: Computer
Expert:  NILESH PANCHAL replied 11 days ago.

Hello and Welcome to JustAnswer, an independent Question and Answer site. My name is ***** ***** I will be happy to assist you today!

Kindly let me know you need help with which account.

Customer: replied 11 days ago.
I need help with my hotmail account please
Expert:  NILESH PANCHAL replied 11 days ago.

Do you need to reset password ***** your account.

Customer: replied 11 days ago.
No thanks - no secure connection- please can you type answers or phone me and talk me through
Expert:  NILESH PANCHAL replied 11 days ago.

Visit this link to start the account recovery process:

https://account.live.com/resetpassword.aspx

If you still can't get into your account, please fill out this form:

https://account.live.com/acsr

If your account has been suspended, you may still be able to get back in by filling out this form:

https://www.microsoft.com/en-us/concern/accountreinstatement

Still need help? Please call this number to verify the ownership of the account.

Answer as many questions as you can. Once you have been verified as the account owner, the password ***** be reset:

1-***-***-****

Thank You!

Nilesh

Customer: replied 11 days ago.
I was also assured I would be refunded the £5 fee for following your link.
Expert:  NILESH PANCHAL replied 9 days ago.

Kindly contact our customer support team using below link.

http://https://www.justanswer.com/help/