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SaloniM
SaloniM,
Category: Computer
Satisfied Customers: 67
Experience:  Expert
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I am unable to get or receive emails. I have paid 5 pounds

Customer Question

I am unable to get or receive emails. I have paid 5 pounds already.
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: I cannot sort it so would like you to sort it for me please.
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: I am now on now on my Apple Computer.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: It keeps saying postmaster cannot send emails.
Submitted: 7 days ago.
Category: Computer
Expert:  SaloniM replied 7 days ago.

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know who is email provider?

Expert:  SaloniM replied 7 days ago.

Without the information requested  in my previous response, I can only give you a general answer, but I hope this helps.

Please click on the below link to reset the password.

https://account.live.com/password/reset