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Thank you for posting your question. My name is ***** ***** I'll be working with you. I’m sorry to hear you're having trouble. I’ll certainly try to help you.
May I know the model of your iPhone?
Can you please elaborate on your problem?
It could be a hoax message. Can you tell me the source of the message?
I would like to follow up on your question. Please let me know if you need any additional information or further assistance.