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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 9332
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Cant get on to my hotmail, yes, Think so, no

Customer Question

Cant get on to my hotmail
JA: Are you logged into your Hotmail account on any other devices?
Customer: yes
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Think so
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 9 days ago.
Category: Computer
Expert:  Jerry Hannell replied 9 days ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Expert:  Jerry Hannell replied 7 days ago.

Hello sir/madam,

Can you please open this page:

https://account.live.com/ResetPassword.aspx

and then follow on-screen instructions carefully?

If something goes wrong, please let me know.