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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 67569
Experience:  Over 15 years of consulting to the IT industry
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My iPad has gone dead and when I press the power button just

Customer Question

My iPad has gone dead and when I press the power button just nothing My iPad has gone dead suddenly It is charged and I have pressed the power button but just dead
JA: What exactly is frozen or not starting up for you?
Customer: Everything no light
JA: What Apple model do you have? And the Operating System (OS)?
Customer: Ipad 6th generation 128gb
JA: How long has this been going on with your computer? What have you tried so far?
Customer: Just now. Pressing power button
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: Computer
Expert:  Richard replied 17 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your iPad . I know that can be frustrating. Hopefully, we can get this resolved quickly.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the iPad and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the iPad .

Let me know the results please

Thank you