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Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look
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Hi Fred, Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on, and tell me please if it is now operating correctly.
Please click on the below link and follow all the steps to resolve the issue.
Hope this helps.