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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 67398
Experience:  Over 15 years of consulting to the IT industry
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New printer (HP Smart Tank Plus 550 Series) but can't switch

Customer Question

new printer (HP Smart Tank Plus 550 Series) but can't switch it to wireless print.
JA: How are you connecting to your HP printer: wirelessly or by USB?
Customer: My old one was wireless and I would like this one to be wireless
JA: When did you last update the printer driver software?
Customer: This is a brand new printer
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No,Thanks
Submitted: 4 days ago.
Category: Computer
Expert:  Richard replied 4 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please