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How to unlock your Apple ID
If you use two-factor authentication, you need a trusted device or trusted phone number to reset your Apple ID password and unlock your account. If you have a recovery key, you can also use it to help you regain access to your account.
If you see a message that says your account has been disabled in the App Store and iTunes Store, contact Apple Support for help.
If your Apple ID is locked for security reasons, you might see one of these alerts:
- “This Apple ID has been disabled for security reasons”
- "You can't sign in because your account was disabled for security reasons"
- "This Apple ID has been locked for security reasons"
If you can't unlock your Apple ID
If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password ***** reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.
You can also call apple:(###) ###-####