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Category: Computer
Satisfied Customers: 73
Experience:  Expert
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I have installed a memory stick on my computer.its coming up

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I have installed a memory stick on my computer.its coming up on avast but I cant get it to open up
JA: When could you last open your Avast software?
Customer: today I looked at the Avast said to scan for threats which I did .It also said stop offeringto scan external drives .I didnt know what to do about that.SSomeone gave me the memory stick.She told me tocliick on the line sayingUDisk2 and it would show alist of69 tracks thendouble clickon pista01 .It is in Spanish
JA: Did you recently update your software or Operating System (OS)?
Customer: My computer was upgraded to windows 10
JA: Anything else you want the Software Expert to know before I connect you?
Customer: Iam English learning Spanish

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Customer: replied 6 days ago.
I have to go out between 5and 8 approx.I cant hear you
Customer: replied 6 days ago.
can I contact you after 8 tonight or tomorrow during the day?

Thanks for requesting a remote session.

Your remote request is open to all the experts now, someone soon will take your system on remote and will fix it for you

Category: Computer
Satisfied Customers: 73
Experience: Expert
SaloniM and 5 other Computer Specialists are ready to help you

Dear Client,

I am sorry to hear about that problem. My name is***** and I am a tech expert with 25 years of experience.

I have accepted your remote assistance request. Please let me know when you would be available for the session.

Thanks for your patience and best regards,

Lorenz Vauck