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Tech-Expert
Tech-Expert, PC Support Specialist
Category: Computer
Satisfied Customers: 8376
Experience:  Technical Support Engineer
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How do I update current OS X 10.10 to at least 10.11,

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How do I update current OS X 10.10 to at least 10.11
JA: What device or product does this involve?
Customer: Macbook Pro
JA: What Apple model do you have?
Customer: Macbook Pro (Retina) 13'' early 2015
JA: How long has this been going on with your computer? What have you tried so far?
Customer: I have just tried to run a programme on the computer re programming a
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I have been trying to install a programme designed to programme a radio scanner but it is indicating the current OS X 10.10 cannot support it. It states it requires at least OS X 10.11. How can I upgrade?

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.
I am sorry to hear you are having trouble with your MAC. Hopefully, we can get this resolved quickly.

You can try upgrading it from the MAC App Store:

  1. Back up the Mac before beginning, using the Time Machine or with any other method.
  2. Open the “App Store”
  3. Under the “Updates” tab you will find the “OS X El Capitan Update 10.11.5” available to download.

You can also refer to the below link.

https://support.apple.com/en-us/HT210717

If you’re not successful, you can schedule an appointment with the Apple store using the below link to get it diagnosed for hardware issues.
https://www.apple.com/retail/geniusbar/

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