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Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.I am sorry to hear you are having trouble with your iPad. Hopefully, we can get this resolved quickly.
The only way to remove Activation Lock is to have the original Apple ID and password. It is not possible to bypass the activation lock feature without the correct Apple ID and password. You may try contacting the Apple store and Apple won't be able to help in every case, but they may be able to help you. You'll need two pieces of information:
Proof that you legally bought the iPad. A receipt is your best bet in this case.Use the below link to schedule an appointment with the Apple store.
I am sorry that I will not be able to access your iPad remotely and I have declined your request for secure remote assistance.
You can reach our customer service team at 0***-***-**** / 1-***-***-**** to get the refund of secure remote assistance charges.
Perhaps you missed my instructions above. Let me send it again.