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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues.
I checked your screenshots and it is a legitimate notification. The problem is NOT from your end. Your email account is okay and getting that notification is not a virus. You were trying to send emails to someone and the storage of that person's email account is already full, so in effect, your email cannot be delivered. That is a completely natural or common scenario and the problem is not your account but that other person's email account.
So you need to contact that person by other means, like a phone call or through chat apps and tell him that your email bounced since her email account is full. He just have to delete old emails or delete pictures from his Google Photos or delete files from his Google Drive to free up disk space and resume receiving of emails.
Thank you and I hope that helped. If you need further assistance, please let me know so that I can assist you further.
Can you send me a better photo of that last screen you sent me?
Thank you for requesting for additional service of remote access for better and faster help. My name is ***** ***** I just accepted your request for remote access support.
For me to remote in, we need a remote access tool called TeamViewer QuickSupport. Please click on the link below. Then scroll to the middle, then locate TeamViewer QuickSupport, then click on the "Download QuickSupport" button.
After downloading, double click on it to run it. Keep it open, then give me the ID and password.
Here is the link:
Please follow the procedures I gave you for remote access.
So I believe that picture is still related to that email addressed to***@******.***.
Are you saying that you DID not sent an email to that person?
Now, please follow the link I gave you, then download TeamViewer QuickSupport. After downloading it, double click on it to run the tool and then give me the ID and password ***** you will see in a small window.
Oh no. You need to run TeamViewer QuickSupport and you will get a small window showing you your ID and password.
Ok. Please just run TeamViewer QuickSupport, the file that you downloaded. It is named TeamViewerQS.dmg
Thank you. I now saw the ID and password. Please keep that window open. I am connecting now.