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SaloniM
SaloniM,
Category: Computer
Satisfied Customers: 73
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Sorry logged off but have anew laptop which asked me to

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Sorry logged off but have anew laptop which asked me to update and restart which I did but now it shows a, blank screen and can't open my computer. I have Windows 10 and no back up disc to reboot
JA: Have you tried rebooting from a DVD or flash drive?
Customer: Don't have either
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

May I know with whom I have the pleasure of speaking with?

Customer: replied 5 days ago.
Pam
Customer: replied 5 days ago.
Don't want to incur more expense. Any other way+?

You may ignore the automated pop-up message that you see on your screen. It is completely optional.

May I know the brand of your Laptop?

Customer: replied 5 days ago.
Hp
Customer: replied 5 days ago.
I now have connection and power icon showing
Customer: replied 5 days ago.
Is anything else happening
Customer: replied 5 days ago.
Oh don't know if I am being seen. I have an hp laptop and my name is Pam

Please wait for your laptop while it is updating. It takes around 20 to 30 minutes to update and then boot.

SaloniM and 5 other Computer Specialists are ready to help you