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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 9738
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Kamil Anwar is online now

My account is locked, the password needs to reset, To come

This answer was rated:

My account is locked , the password ***** to reset
JA: What exactly are you having trouble accessing?
Customer: To come to the phone main screen, reset passwords and to restore the data which was deleted
JA: When were you last able to use your phone?
Customer: I think over 4 days ago
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: I have been to the iphone store three times and spoke to the support team on the phone as well could not fix it
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: To reset the passwords both the ID and icloud and transfer the data as well

Hello and Welcome to JustAnswer.

My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble.

May I know, which account are you trying to reset?

Customer: replied 14 days ago.

Please fllow the link below to recover your account

https://accounts.google.com/signin/recovery

Customer: replied 14 days ago.
who are you? are from iphone surpport?

Please follow the steps below to recover your Apple ID

  1. Go to https://appleid.apple.com
  2. Click Forgotten Apple ID or Password
  3. Click Forgotten Password
  4. Follow the on-screen instructions
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