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Category: Computer
Satisfied Customers: 1392
Experience:  IT Manager at Silvermount International School Kerala, India
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I have a HP USB-c to VGA adapter and was working fine but

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I have a HP USB-c to VGA adapter and was working fine but now stopped working. checked cable from monitor on another computer which doesn't need adapter and it works so its got to be the adapter.
JA: What HP model do you have? And the Operating System (OS)?
Customer: spectre
JA: How long has this been going on with your computer? What have you tried so far?
Customer: all working great until yesterday.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: tried monitor cable to another computer without adapter and worked, tried power cable in the ports and worked, so adapter seems to be the issue

Hello. My name is Ramees.
Welcome to I look forward to assisting you.

I’m sorry to hear that you're having trouble with your adapter. I know that can be frustrating.
Hopefully, we can get this resolved quickly.

Basic display output adapters contains IC chips which converts serial data from a USB port to parallel data signal to the VGA.

And some are prone to damage under high temperature or sudden power spikes.

I am sorry but according to your description, your adapter has failed.

You can try connecting the adapter to a different port of your computer to make sure of it.

I am very sorry to provide you with this bad news,
please understand that I do have a professional obligation to provide customers with correct answers,
even when the answer is not favorable to the customer.

If you are interested, I can send you links online to purchase the correct replacement adapter for you.

Please let me know.

Customer: replied 9 days ago.
please let me know link to get a replacement, I did assume that was the issue

I hope I provided you with useful information.

If you have any questions or would like any additional information, please don't hesitate to ask.
And thank you for using
Best Regards,
Ramees PP

ABDULRAMEESH PUTHANP and 2 other Computer Specialists are ready to help you