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Bing
Bing, Computer Scientist
Category: Computer
Satisfied Customers: 4942
Experience:  CISM / CISSP / MCSD / MCSE
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I'm not computer minded and lost my IP address and cant get

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I'm not computer minded and lost my IP address and cant get on /the i cloud hope you can help
JA: What exactly are you having trouble accessing?
Customer: my ipad
JA: What Apple model do you have? And the Operating System (OS)?
Customer: dont know
JA: How long has this been going on with your computer? What have you tried so far?
Customer: out yesterday tried al pass words
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: jess like I said don't know a lot of computers only had it for security camra

Hello and welcome to JustAnswer, an independent technical support website. My name is ***** ***** it’s my pleasure to be assisting you today.

Can I see a screenshot showing how the original symptom shows your IP address is lost?

Customer: replied 11 days ago.
don't send an email as I cant tap into it

Can I see a screenshot showing how it doesn't send an email?

Customer: replied 11 days ago.
I hope you can

I am in a remote session at the moment. Do you mind I accept yours for now then start it in 30 mins?

Bing and 17 other Computer Specialists are ready to help you
Customer: replied 11 days ago.
ok then

Thanks. Please let me know what kind of computer you are using and if you are reading this message using the computer.

Customer: replied 11 days ago.
ok but domt foget im not computer minded

I see, but I guess you do know what kind of computer you are using at the moment? :-)

Customer: replied 11 days ago.
the phone i have is a doro and cant tap in to that one

When you say "send an email", what device are you talking about, the phone or the computer?

Customer: replied 11 days ago.
im in my jest answer ac/
Customer: replied 11 days ago.
phone
Customer: replied 11 days ago.
no point in sending a email to me

What kind of phone is it? iPhone or Android phone?

Customer: replied 11 days ago.
not a android jest a doro phone

Like THIS Phone?

Customer: replied 11 days ago.
I have i apple i pad thats the one i wont help with
Customer: replied 11 days ago.

Do you mean you want to access your emails using the shown Doro phone?

Customer: replied 11 days ago.
my frend sead can you try this one it a android the no***********
Customer: replied 11 days ago.
no i cant on that phone but sent you a no/ for a android

Do you have a computer with you at the moment? We need a computer so you no need to handle more technical things.

Customer: replied 11 days ago.
i do

A Windows computer or a Mac?

Customer: replied 11 days ago.
acer windows

Okay, after my current session, I will send you a short link for you to visit from the Acer computer running Windows.

Please wait for a while. Thanks.

Customer: replied 11 days ago.
its a crombook
Customer: replied 11 days ago.
chromebook i ment to say
Customer: replied 11 days ago.
thank you

An Acer Chromebook computer running ChromeOS, not Windows?

Customer: replied 11 days ago.
ok sorry told you i dond know of computers lol

Sorry for letting you wait and thank for your patient.

To remotely connect to a Chromebook computer, you have to do a bit more for installing an app on the computer. Please see below and follow the on-screen instruction. Please provide the access code once you are ready to let me connect.

https://remotedesktop.google.com/

Thanks.

Customer: replied 11 days ago.
whats happening know
Customer: replied 11 days ago.
now

To remotely connect to a Chromebook computer, you have to do a bit more for installing an app on the computer. Please see below and follow the on-screen instruction. Please provide the access code once you are ready to let me connect.

https://remotedesktop.google.com/

Thanks.

Customer: replied 11 days ago.
969361585487

Thanks. Connecting. Just a moment.

My side shows 969361585487 is not valid. Can you please get a new one?

Customer: replied 11 days ago.
ok this is it***********

Still invalid. You should choose "Get Support" and get the access code for me. Thanks.

Customer: replied 11 days ago.
this is from get suport 538076487824

I am sorry the code still didn't work here. See the screenshot below.