Ask a Computer Question, Get an Answer ASAP!
Hello and welcome to JustAnswer, an independent technical support website. My name is ***** ***** it’s my pleasure to be assisting you today.
Can I see a screenshot showing how the original symptom shows your IP address is lost?
Can I see a screenshot showing how it doesn't send an email?
I am in a remote session at the moment. Do you mind I accept yours for now then start it in 30 mins?
Thanks. Please let me know what kind of computer you are using and if you are reading this message using the computer.
I see, but I guess you do know what kind of computer you are using at the moment? :-)
When you say "send an email", what device are you talking about, the phone or the computer?
What kind of phone is it? iPhone or Android phone?
Like THIS Phone?
Do you mean you want to access your emails using the shown Doro phone?
Do you have a computer with you at the moment? We need a computer so you no need to handle more technical things.
A Windows computer or a Mac?
Okay, after my current session, I will send you a short link for you to visit from the Acer computer running Windows.
Please wait for a while. Thanks.
An Acer Chromebook computer running ChromeOS, not Windows?
Sorry for letting you wait and thank for your patient.
To remotely connect to a Chromebook computer, you have to do a bit more for installing an app on the computer. Please see below and follow the on-screen instruction. Please provide the access code once you are ready to let me connect.
Thanks. Connecting. Just a moment.
My side shows 969361585487 is not valid. Can you please get a new one?
Still invalid. You should choose "Get Support" and get the access code for me. Thanks.
I am sorry the code still didn't work here. See the screenshot below.