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Rei Guimmayen
Rei Guimmayen, Computer Support Specialist
Category: Computer
Satisfied Customers: 3548
Experience:  Microsoft Certified Professional
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I cannot receive messages on this GMail account, I have

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I cannot receive messages on this GMail account
JA: How's your Internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?
Customer: I have moved over addrees book and deleted mail client
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: Have tried fiddling with those and no difference
JA: Anything else you want the Email Expert to know before I connect you?
Customer: can this be rectified by Expert on line?

Hi! Welcome to JustAnswer.com, an independent Q&A site. My name is ***** ***** I will be helping you today.

** NOTE: If you get an offer for premium service, please hold off on that for now. That offer is automatically generated by this website, not by me.

If you are not receiving and/or cannot send emails, can you check your Google account storage, you might reached your storage quota already.

Here is how you can fix the issue.

1. Login your account on your web browser.

2. Once you are logged in, go to this link >> https://www.google.com/settings/storage

3. On the page, you will see there your storage consumption. There are options there if you want to buy more storage.

You may also want to check this link on how to free space on your Google Account.

https://support.google.com/mail/answer/6374270?hl=en

Please let me know if you need further assistance. Thank you.

Customer: replied 3 days ago.
This is first time setting up so no problem with storage

Please wait for other experts to accept your remote assistance request as I am not available for remote assistance at the moment.

Rei Guimmayen, Computer Support Specialist
Category: Computer
Satisfied Customers: 3548
Experience: Microsoft Certified Professional
Rei Guimmayen and 3 other Computer Specialists are ready to help you
Customer: replied 3 days ago.
How do i contact him?

You will hear from him once he accepted the offer on this chat.

Hello,

My name is ***** ***** experienced Microsoft & Cisco certified Tech Expert.

I accepted your remote assistance request made on JustAnswer platform.

In-order to start the Secure Remote Assistance, kindly download and open Elcinor Secure Remote Assistance application from the following link on your Windows Computer :

http://www.justanswer.com/remotedesktop/join.aspx?Session=832b1aa9-24f5-4303-85e4-38b46ba2be10

Session ID:9615

Customer: replied 3 days ago.
When is something going to happen

do you opened the remote session from above link, please let me know once you opened Elcinor remote app