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Here I know how frustrating it is for you but in your case you might need to follow this below:
To cancel your Microsoft subscription:
Go to Services & subscriptions, and sign in with the Microsoft account you used when purchasing your subscription.
Find your subscription and select Manage. If you see Turn on recurring billing instead of Manage, skip to the Troubleshooting section - otherwise proceed to step 3.
On the next page, select Cancel or Upgrade or Cancel, depending on your subscription type.
Follow the instructions on the page to proceed with cancellation.