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Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
May I know with whom I have the pleasure of speaking with?
Hi Dan, Can you please elaborate on the exact issue you're facing?
May I know which exact switch you're referring to?
Please click on the below link and follow the instruction to get the issue resolved.
Hope this help.
In this case, I suggest you contact Nintendo help centre at 0345 60 50 247. They will assist you with the issue.
Hope this help!